Doretha Yancey found out the hard way she needs to check it more often. When she did check, she discovered more than $1,000 worth of charges that had nothing to do with her.
The issue started in October of 2019 after Yancey helped a friend by making a one-time payment on a bill.
"They told me it was a one-time payment and they weren't storing my information," Yancey recalled.
She took the company's word for it and never checked her credit card statement until more than a year later.
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"I saw all of these charges and that's when I found out they had been doing it since 2019," Yancey said.
Since October of 2019, an $88 charge was made on her account each month -- adding up to $1,336 when she finally caught it.
She got in touch with the company responsible for the charges as she wanted a refund. She said they promised to give her back the money, but it never happened.
"I told them I was going to contact you (Troubleshooter Diane Wilson), and you got me what I needed and I really appreciate it," Yancey said.
After Wilson contacted the company, Yancey, quickly got a refund check for the full amount of charges and she is happy.
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This is a good reminder of why it's so important to check your statements monthly, if not weekly.
The minute you see a charge you didn't make or shouldn't be responsible for, contact the company. It is your responsibility to report these charges, typically companies only refund a month or two. In this case, they did refund Yancey the entire amount.