Troubleshooter: Refrigerator Worries

October 27, 2008 7:15:48 PM PDT
Typically inside your refrigerator it's cool and there are no worries of things heating up. Not for Laura Moore. When she opened the doors to her refrigerator she says the butter has melted, the shelf was warm and she realized she had a problem. She tells Troubleshooter Diane Wilson, "If I hadn't been home and opened up that refrigerator when I did what would have happened? Those lights bulb sockets were brown that refrigerator could have caught on fire. I'm scared to death of it now. I don't know what's going to happen."

Laura says she realized the lights inside the refrigerator weren't going off even when the doors were closed. The refrigerator was out of warranty, but since it's only two years old Laura called the manufacturer, LG. She adds, "As soon as I said what happened the first customer service rep was very familiar with it."

Laura searched on-line and found other LG customers who reportedly had similar problems with their refrigerator lights staying on, even though the doors are closed. Despite being out of warranty, LG did approve a technician to repair her refrigerator. She says, "I'm going to have to wait a week for someone to come look at it but they can't send him with the correct parts." Laura says a tech did repair the burnt sockets, but she had to wait another week for a complete fix. In the meantime, Laura e-mailed Troubleshooter Diane Wilson. She adds, "I don't know whether this refrigerator can catch on fire and the guy said to me, well i think it's a bit of a hazard i think you should unplug it. This infuriated me because I had a refrigerator full of food. If this is a problem they should have told me about it."

Troubleshooter Diane Wilson got in touch with LG, and Laura got some very good news. She says, "They told me they were going to send me a new refrigerator which really made me happy."

A rep with LG said they investigating the issues Laura had with her refrigerator to see if it's a reoccurring problem. She also added they're happy they were able to resolve Laura's case, and appreciate that we brought it to their attention.


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