Wake County Schools report cards delayed

Instead of report cards, many Wake County parents will get letters warning them that their child's grades will be delayed
October 25, 2013 3:00:07 PM PDT
Instead of report cards, many Wake County parents will get letters warning them that their child's grades will be delayed.

A statewide computer glitch has kept teachers from entering grades in the web-based information system called the Powerschool. What should take minutes has taken hours, and some schools are unable to print report cards.

Complaints have poured into the Department of Public Instruction, the state agency that monitors the program.

"Earlier this week we were hearing that teachers were unable to save their grades. We're working with our vendor to address that issue. That issue has been corrected. It did affect multiple districts and at this time, we're not hearing that teachers are having that problem again," said Department of Public Instruction's Rosalyn Galloway.

The glitch is fixed, but not without causing a few headaches for the state's largest school system. Because of that program glitch, some Wake County students won't see their first quarter report cards until next week. The delay mostly affects track four year-round elementary and middle school students.

Unrelated routine maintenance of the Powerschool program is also scheduled for this weekend, which will also disrupt service.

"Unfortunately whenever we schedule a maintenance weekend, we are going to impact some groups of schools. Parents should be aware that we're putting in updates to fix some issues we identified early on," Galloway said.

State officials told ABC11 the web-based program has had some problems, but long-term solutions are in the works.

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