Before writing Diane, please make sure you've already:
-Contacted the company and explained your complaint.
-If your complaint wasn't resolved, you should request a chance to work out the problem with a supervisor.
Troubleshooter Diane Wilson primarily deals with consumer problems, usually, but not limited to, the purchase of goods and services by individuals.
Except in extraordinary cases, we do not handle family law disputes. Diane cannot help resolve civil disputes such as suspected malpractice and issues that are scheduled for, or are already in court or before an attorney or arbitrator. We can, however, refer you to the proper agencies that may be able to provide the help you need.
Before submitting an email, please make sure you are contacting the correct station. This is the Troubleshooter Diane Wilson at ABC11, the ABC station in Raleigh, NC.
Diane joined ABC 11 in December, 2004. Over the years here at Eyewitness News, she has helped viewers recoup hundreds of thousands of dollars, and resolve issues for viewers where they felt there was no hope.
Diane grew up in Pittsburgh, PA, and graduated from Gannon University in Erie, PA. She started her broadcasting career in Erie, PA, and then worked in Rockford, IL, Toledo, OH, where she won an Emmy for a story about local troops finally coming home. She now calls the Triangle her home, and she loves the beautiful North Carolina weather.
Besides helping viewers resolve their problems with businesses, the best part of moving to the Raleigh/Durham area was finding her husband and starting a family. Diane and her husband have two daughters and they enjoy exploring all the area has to offer.
Request Diane to speak at your event.
It's been three years since Mae Clark passed away. Three years later, her family is still trying to get the assisted living facility where she lived to stop using videos and images of Mae for their advertising purposes.
Triangle business are getting threatening calls that try to scare them to pay up. The scammers claim to be from Duke Energy, and they say they are about to shut off the power.
A Durham woman got little help from Samsung over her recalled washing machine until she contacted the ABC11 Troubleshooter.
Procrastinators are out in full force trying to snag those last minute Christmas gifts
Earlier this year, a homeowner in Moncure decided she needed a large fence after a coyote attacked their beloved cat, Zelda, in their yard. She took action and hired a company for the installation around her property.