Diane Wilson
If you've been ripped off or scammed, Troubleshooter Diane Wilson wants to hear from you via email at troubleshooter@abc11.com. You can also post them on Diane's Facebook page or tweet her at @DWilsonABC11.

Before writing Diane, please make sure you've already:

-Contacted the company and explained your complaint.
-If your complaint wasn't resolved, you should request a chance to work out the problem with a supervisor.

Troubleshooter Diane Wilson primarily deals with consumer problems, usually, but not limited to, the purchase of goods and services by individuals.

Except in extraordinary cases, we do not handle family law disputes. Diane cannot help resolve civil disputes such as suspected malpractice and issues that are scheduled for, or are already in court or before an attorney or arbitrator. We can, however, refer you to the proper agencies that may be able to provide the help you need.

Before submitting an email, please make sure you are contacting the correct station. This is the Troubleshooter Diane Wilson at ABC11, the ABC station in Raleigh, NC.

Diane joined ABC 11 in December, 2004. Over the years here at Eyewitness News, she has helped viewers recoup hundreds of thousands of dollars, and resolve issues for viewers where they felt there was no hope.

Diane grew up in Pittsburgh, PA, and graduated from Gannon University in Erie, PA. She started her broadcasting career in Erie, PA, and then worked in Rockford, IL, Toledo, OH, where she won an Emmy for a story about local troops finally coming home. She now calls the Triangle her home, and she loves the beautiful North Carolina weather.

Besides helping viewers resolve their problems with businesses, the best part of moving to the Raleigh/Durham area was finding her husband and starting a family. Diane and her husband have two daughters and they enjoy exploring all the area has to offer.

Request Diane to speak at your event.

Archive
Numerous women say they paid good money to a man claiming to sell puppies but they never got a pet in return. Now, they're still fighting to get a refund.
A Raleigh couple is out thousands of dollars after they discovered mold in the items they stored in a storage unit.
Are you fed up with the unwanted robo-calls and telemarketers? You are not alone. The Troubleshooter shows you how to turn the tables on these annoying pests.
Flowers are typically the go-to gift when it comes to making your loved one happy on Valentine's Day. Who you order from could be the difference between feeling the love or getting the cold shoulder.
More fallout in the wake of the ABC11 Troubleshooter report on the Justice makeup recall over asbestos concerns as a US congresswoman U.S. Congresswoman introduces the Children's Product Warning Label Act of 2018.